You will find here the answer to the questions we have been asked most frequently.

Incorrect username/password

If you try to login and see an Incorrect username/password message, check the following things:

  • That you’ve used the email address we used to create your username – if you have several email addresses, you might have entered another one
  • That the password is all lowercase
  • The autocorrect didn’t decide to change your beautiful French looking password into an English word that it likes better

I have lost my password, how can I retrieve it?

Your password has been emailed to you in the confirmation email you received when we created your account. If you can’t find your confirmation email or password, you can reset your password here.

Once you have reset your password, an email is automatically sent to you with your new password. If you can’t find it in your inbox, check your Spam folder.

I cannot access the website / The page doesn’t display properly / The page is frozen

There are a few tricks you can try to make it work:

1. Try using it on Chrome

If it doesn’t work on a Microsoft, Safari or Explorer browser, try using a different browser: Chrome tends to be the most efficient browser, so we’d recommend using it.

If you haven’t installed it yet, download the Chrome app for free on the Appstore or GooglePlay store, open it and go to www.getfluentfrench.com/student.

Note: If you have an iPhone you won’t be able to add the Get Fluent icon on your home screen from Chrome, but you can save the webpage in your Favorites to access it easily.

2. Turn on Cookies

Like most websites, we use cookies to allow communication between your phone/computer and our server: if you have cookies disabled in your browser settings, it might prevent your device from sending requests to our servers, which means you won’t be able to login successfully.

For Apple iPhones and iPads, here’s how to enables cookies for our website: https://support.apple.com/en-us/HT201265

If you’re on an Android phone, here are Google’s instructions for how to enable cookies in Chrome on Android:  https://support.google.com/accounts/answer/61416?hl=en  (But on some Android phones, the settings are not located exactly where that post describes:  for Samsung phones, for example, they’re under « Site settings », not under « Privacy »)

3. Turn off Private Browsing

If you have your Internet browser set to “private” on your phone, it might block Get Fluent from loading on your phone. Once you change that setting, you should be able to load and use the app.

To turn off Private Browsing on an iPhone, iPad, or iPod touch: open Safari, then tap on the little icon featuring 2 squares on top of each other. Tap Private to turn private browsing off.

4. Update your smartphone’s software

If you haven’t updated your smartphone in a while or if you are using an “old” version of Safari, or Internet Explorer, chances are our app won’t display properly. Updating your smartphone’s software (iOs for iPhones) will most likely fix any display issues you’re having with Get Fluent.

 For Windows phone users

Unfortunately we have not been able to extensively test Get Fluent for Windows phones yet, and the feedback we’ve had so far is that it doesn’t seem to display perfectly well. Sorry, not much we can do for the moment… But you can practise on your tablet or computer instead!

Can I find Get Fluent in the App Store / Google Store? 

We are working very hard on getting the app available in the App store and the Google Play store as soon as possible. We will send you an email as soon as it’s ready to let you know that you can download the Get Fluent app and start using it like any other app.

In the meantime, you can benefit from all the advantages of Get Fluent through our website, which presents exactly the same features as the app will.